Working with Mark

Work out what needs to change

A focused investigation when you know the result you want, but aren’t sure what’s getting in the way.

You may have several plausible explanations for a growth problem and no clear reason to choose one. The campaigns, website, sales process, and reports each tell part of the story. Before you fund a bigger change, it helps to see where those explanations hold up.

I investigate the question with your team and recommend what to do next.

Start with the question you need answered

Why are more inquiries producing fewer useful conversations? What’s limiting a search program that used to grow? Is the website failing to explain the product, or are the campaigns attracting people it can’t serve?

Bring the question, the decision it affects, and the information you already have. We’ll agree on what needs investigating and how far the review should go. You don’t need a full-business audit to answer a narrow paid-search question.

Follow the evidence far enough to choose the work

I review the relevant campaigns, pages, buyer feedback, and performance records, and talk with the people closest to the work. We’ll separate what the evidence establishes from what still needs a test.

For example, weak lead progression might reflect poor targeting, slow follow-up, or a report comparing different groups of accounts. Each finding leads to a different assignment. The investigation should make that distinction useful.

Leave with a recommendation you can act on

You’ll receive the findings, the evidence behind them, and a prioritized recommendation. We’ll identify what can change now, what needs more information, and who should own the next step. Deliverables and timing are agreed before the engagement starts.

Your team may carry out the plan. I can also help implement it or take on an ongoing role where that fits the work.

What are you trying to decide?

Let’s talk If you already know the work you need, we can scope that directly.